Episode 531

7 Questions for the New Patient Interview

Host: Gary Takacs | Published Date: March 16, 2022 | Listening Time: 00:44:05

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The new-patient interview is the initial doctor, and patient conversation as patients enter your practice.

Did you know that you could build trust or distrust with your new patients within 30 seconds of your meeting?

That’s why starting your relationship in the proper manner with a well done patient interview is very important because if done correctly, it will help increase;

The scope of care provided by you

Patient case acceptance, compliance, and gratitude

And your overall enjoyment of dentistry.

In this week’s episode, Gary will share 7 questions you could ask your new patients in their new patient interview to help you create a well-done patient interview with them.

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Time Stamps

  • 00:00:25 – Introduction to the episode.
  • 00:00:47 – Announcement on the Upcoming MBA Workshop.

Today’s Clinical Tip

  • 00:02:57 – HHS Relief Fund by Art Wiederman, CPA

Coaching In Action Segment

Q&A Segment

  • 00:26:20 – Question 1 – We have similar questions on our new patient intake forms. Is there still a need for us to ask these questions in an interview format?
  • 00:27:30 – Question 2 – We don’t have a consultation room in our office, can you suggest a different area to conduct an interview?
  • 00:30:19 – Question 3 – How long is your new patient experience appointment?
  • 00:35:18 – Question 4 – I have 2 questions. I would like to do more than 2 hr new patient experiences. But I don’t have enough new patients? What can I do?
  • 00:36:43 – We have a younger patient base with many patients in their 20s and 30s. Is the interview appropriate for young healthy patients as well as for those who have complex needs?
  • 00:40:15 – Question 5 – I like your idea of having a new patient coordinator. Does that person usually have experience as a dental assistant or an administrative team member


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Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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Podcast Assistance by Jodey Smith, Rodecaster Expert
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