The new-patient interview is the initial doctor, and patient conversation as patients enter your practice.
Did you know that you could build trust or distrust with your new patients within 30 seconds of your meeting?
That’s why starting your relationship in the proper manner with a well done patient interview is very important because if done correctly, it will help increase;
The scope of care provided by you
Patient case acceptance, compliance, and gratitude
And your overall enjoyment of dentistry.
In this week’s episode, Gary will share 7 questions you could ask your new patients in their new patient interview to help you create a well-done patient interview with them.
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Today’s Clinical Tip
- 00:02:57 – HHS Relief Fund by Art Wiederman, CPA
Coaching In Action Segment
- 00:09:21 – Why is a relationship driven practice important for a thriving dental practice?
- 00:11:36 – What is the purpose of a new patient interview?
- 00:13:44 – What are the 7 questions you should ask in a new patient interview?
- 00:13:47 – Number One
- 00:14:07 – Number Two
- 00:14:38 – Number Three
- 00:14:55 – Number Four
- 00:15:56 – Number Five
- 00:17:34 – Number Six
- 00:19:23 – Number Seven
- 00:26:20 – Question 1 – We have similar questions on our new patient intake forms. Is there still a need for us to ask these questions in an interview format?
- 00:27:30 – Question 2 – We don’t have a consultation room in our office, can you suggest a different area to conduct an interview?
- 00:30:19 – Question 3 – How long is your new patient experience appointment?
- 00:35:18 – Question 4 – I have 2 questions. I would like to do more than 2 hr new patient experiences. But I don’t have enough new patients? What can I do?
- 00:36:43 – We have a younger patient base with many patients in their 20s and 30s. Is the interview appropriate for young healthy patients as well as for those who have complex needs?
- 00:40:15 – Question 5 – I like your idea of having a new patient coordinator. Does that person usually have experience as a dental assistant or an administrative team member
As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!