Episode 546

A, B and C Patients

Host: Gary Takacs | Published Date: June 29, 2022 | Listening Time: 00:48:15

Like this podcast? Share this with your circle who you think might benefit from it

In this episode, Gary talks about the importance of categorizing your patients to create an ideal dental practice that provides an excellent experience for the patients when they visit your practice.

This episode also features a clinical tip from Dr. Rupert Monkhouse on How to start a case in the primary impression stage.

Subscribe To Our Podcast

This episode will help you understand;

  • Why should you categorize your patients?
  • How should you be categorizing your patients?
  • Who are Bluebird Patients?


  • 00:00:26 – Introduction to the episode.
  • 00:00:52 – Announcement on the upcoming Masterclass.

Today’s Clinical Tip

  • 00:03:27 – How to start a case in primary impression stage by Rupert Monkhouse

Coaching In Action

  • 00:07:25 – Why should you categorize your patients?
  • 00:08:20 – Is it a good idea to be judgmental?
  • 00:09:45 – How should you be categorizing your patients?
  • 00:11:03 – Gary starts talking about how to categorize patients A, B and C.
  • 00:11:11 – Category A patients
  • 00:11:51 – Who are Blue Bird Patients?
  • 00:13:47 – Category B patients
  • 00:15:51 – What is the key differentiator between category A and B patients?
  • 00:16:20 – Category C patients
  • 00:18:18 – What’s the common reaction you hear from category C patients?

Q&A Segment

  • 00:26:45 – Question 1 – What has been your experience in successfully moving patients from one category to another?
  • 00:31:58 – Question 2 – I have found it useful to involve my team members in categorizing our patients. Sometimes they have a perspective one way or another that is very useful. Your thoughts?
  • 00:33:40 – Question 3 – We see quite a few new emergency patients who we are able to get them out of pain and then they disappear. Any thoughts about how we might retain more of these patients?
  • 00:40:57 – Question 4 – Are there any services my practice may offer to attract more A and B patients?


Grow your practice with high-quality patients using high-quality marketing tools.

More About EKWA Marketing!

Thriving Dentist Coaching
Learn how to create a thriving dental practice step by step by joining the Thriving Dentist Coaching sessions.

More Information On Coaching!

Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
Connect with Gary Takacs on Linkedin
Podcast Assistance by Jodey Smith, Rodecaster Expert
Reduce Insurance Blueprint