Blog

5 Reasons You Need a Mobile Friendly Website

Your website should be on of your most productive sources of new patients for your office  the website can work 24/7 to educate and inform potential patients about why they would benefit from choosing your office for their dental care.  In addition to having a great website, part of your marketing plan should include specific […]

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5 Strategies to make 2012 Your Best Year Yet!

  Thank you all for joining our teleseminar titled, “5 Strategies to Make 2012 Your Best Year Yet!”  If you missed the teleseminar, please click the link below to download it to your computer.  5 Strategies to Make 2012 Your Best Year Yet!

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Doctor, the Problem is You!

You probably know that I am a voracious reader and I especially enjoy reading business-related books. Recently I read the new book by Dave Ramsey titled, EntreLeadership. This book is flat out the very best book on leadership that I have ever read, and I’ve read many books on this topic! Dave’s no-nonsense approach is […]

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The One Project You Must Do This Holiday Season

The reason I love the dental profession so much is because of the quality of the people in dentistry. Our profession is literally filled with people with a helpful and giving spirit. Over the years I have seen the generosity of the dental profession firsthand when Dentists and their team members have volunteered to provide […]

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Make 2012 Your Best Year Yet!

Sour economy or not, there has never been a better time to help more patients achieve great oral health! I don’t suggest burying your head in the sand and ignoring the economic realities, but I am firmly convinced that you can make strategic decisions that would lead to making 2012 your best year ever! Pardon […]

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Are Botox and Dermal Fillers in Your Future?

Recently I had the opportunity to attend a course given by Dr. Louis Malcmacher on how to grow your practice in today’s economy. Dr.  Malcmacher maintains a general and cosmetic private dental practice in Cleveland, Ohio and he is an internationally renowned lecturer and author. He is known for his wide-ranging comprehensive content and very entertaining […]

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Holiday Treat for Your Team

With the Holiday Season rapidly approaching, now is the time to plan a fun way to recognize the contributions of your team members. One of the common denominators that I have observed among successful practices is that they have a true team culture, where the team members are constantly working together toward common goals. In […]

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Snap-On Smile: An Exciting Tx Option

Last weekend I had the honor of presenting the Keynote Speech at the DenMat Destination Education Event in Las Vegas. The panel of speaker’s at this event was incredible, so I decided to stay for the entire 2 ½ days and learn from some real ‘Masters’! I’m thrilled I did. One of the speakers was […]

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Social Proof is Powerful!

In my last blog post I introduced the concept of the Net Promoter Score (NPS) as an extremely useful metric to measure the customer service experience in your practice. You determine your NPS by asking the simple question, ‘How likely is it that you would recommend our dental office to a friend or colleague on […]

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What is Your Net Promoter Score?

“Things that are measured, improve.” – Bill Bowerman (University of Oregon Track Coach) Bill Bowerman was absolutely right when he said, “Things that are measured, improve”. One of the topics of great importance in the dental profession is the topic of customer service. We all aspire to deliver excellent customer service, yet this is a […]

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