In today’s episode, Gary and Deana geek out on their shared passion and discuss the importance of your team in the success of your practice. Here is one episode you will want to share with your entire team!
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Deana Zost is an office manager with over 20 years of experience and all-round dental rock star. She is passionate about dentistry and helping patients achieve great oral health.
Having a warm and caring team is the cornerstone of any thriving practice. However, we often get caught up in the minutiae and often overlook the importance of building a relationship with our patients. Today’s guest, Deana Zost, shows you how you and your team can transform your practice from a run of the mill practice to one that patients genuinely love. Gary and Deana discuss a gamut of topics including;
- The New Patient Call
- Things to consider when performing a tour of the office
- Verbal skills to build rapport and truly connect with them
- Why should you “slow down to speed up”?
- Making new and existing patients feel special and cared for
- The importance of mirroring and matching a patients temperament
Deana’s email address: deanazost@aol.com
Deana on Facebook: www.facebook.com/deana.zost?fref=ts
Join the Thriving Dentist Community! www.facebook.com/groups/thrivingdentist/
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Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!