remaining for the NEXT Thriving Dentist One-Day MBA REGISTER NOW
Episode 284

Easy Insurance Conversations that Lead to Greater Case Acceptance with Teresa Duncan

by Gary Takacs | June 28, 2017

Share this Podcast

Communicating with patients about their dental insurance is an important element in just about every dental practice.

Running Time: 64:03 minutes

In this Thriving Dentist Show, Gary interviews his friend Teresa Duncan about how to communicate with patients about their insurance in a way that leads to greater case acceptance. Teresa literally wrote the book on this topic when she wrote: Moving Patients to Yes; Easy Insurance Conversations. In this information-packed interview Gary and Teresa discuss; How to lead with conversations about health with your patients rather than leading with conversations about insurance, the right verbal skills that lead to greater case acceptance, a wonderful discussion about how words matter including specific words to use and things you should stop saying, the three C’s of Confidence, Clarity and Conversation and the interview concludes with a discussion between Gary and Teresa about their predictions about the future of dental insurance.

Teresa’s website:

Link to Teresa’s Book:
Use Code: THRIVING to receive a discount

Link to Teresa’s online ‘Dental Insurance Skills Training’ (DIST) Program:
Use Code: THRIVING to receive a discount

Teresa’s email address:

Link to article about dentistry in Los Algodones, Mexico, a town of 6,000 with 600 dentists.


Podcast Assistance by Jodey Smith, Rodecaster Expert Category: Dental Insurance