Episode 450

How to Avoid the Coming Crisis in Your Hygiene Schedule

Host: Gary Takacs | Published Date: August 26, 2020 | Listening Time: 01:01:36

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In this week’s podcast episode, Gary will provide you with different solutions on how you can avoid the coming crisis that could affect your practice’s hygiene schedule.

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One of the 10 Elements to have a thriving dental practice is being Hygiene-Driven. The benefits of having a hygiene driven practice are that it helps you keep your patients healthier and it also helps the practice thrive economically.

How Economically?

The busier and more productive you are in hygiene, the more productive you’re going to be on the doctor’s schedule because you’ll have more exam opportunities to identify treatment needs and wants of your patients.

There is a direct correlation to the number of hygiene appointments you have and the productiveness of your doctor’s schedule. They correspond one on one. This episode is all about how to prevent and take action to avoid a crisis in your hygiene schedule.

How can you fill in the holes in your hygiene schedule by no show appointments? 

What is the best way to get in touch with patients who haven’t turned up for their hygiene appointments in a long time? 

How do you handle patients who are scared to turn up for their hygiene appointment in this testing time?

How can you use technology to help you schedule appointments? 

27% of patients only visit their dentist when they have a problem with their teeth. Many patients today could be facing the consequences of poor dental hygiene over time & it could be further amplified to a great extent if we fail to recognize the coming crisis. We need to be able to take action to make sure so we can take care of our patients & help them in avoiding dental emergencies.

Listen to the episode now to learn How to Avoid the Coming Crisis in Your Hygiene Schedule!


  • 00:23 – Introduction
  • 00:49 – Announcement
  • 03:27 – How was hygiene scheduling impacted in March
  • 04:34 – How is hygiene scheduling a repeating pattern?
  • 06:14 – Benefits of having a hygiene driven practice.
  • 07:13 – Reasons to have a hygiene driven practice
  • 07:44 – Is there a correlation to the number of hygiene appointments and productiveness of a doctor’s schedule?
  • 08:27 – What happened at LifeSmiles after reopening in May after the Lockdown.
  • 09:15  – Reasons why patients didn’t turn up for their appointments.
  • 09:26 – How can you fill in future appointment slots when people don’t show up for their appointments right now?
  • 11:03 – Why do you need to use technology to make appointments and not the old school way of making calls?
  • 11:55 – Ways to reach out to people to schedule appointments.
  • 12:08 – What is the most effective way to reach out to people in 2020?
  • 12:54 – Data break down of getting in touch with people.
  • 14:03 – A practical suggestion by Gary to practices still experiencing COVID 19 issues.
  • 16:21 – A common problem in busy and productive practice.
  • 17:20 – Suggestion by Gary regarding hygiene schedule.
  • 18:12 – Another suggestion by Gary regarding hygiene schedule.
  • 19:03 – How LifeSmiles is working on Hygiene scheduling right now?
  • 23:12 – A conversation Gary had with an office manager last week.
  • 26:06 – How should you draft a text you send to patients?
  • 29:01 – Why do people have a chatbot on their websites?
  • 33:28 – Question 1 – What’s the best technology to use to reach out to our patients who are past you for their hygiene appointments?
  • 38:01 – Question 2 –  I’m struggling to keep my hygiene schedule filled and I think I need to reorganize the duties for my business team members. I have a two-person front desk team. How would you suggest dividing the duties?
  • 40:34 – Question 3 – I’m intrigued about using real-time online scheduling technology, but I am concerned about giving patients control of my schedule, what are your thoughts?
  • 48:01 – Question 4 – I discovered that in my office we have never really done any kind of organized system to reactivate patients who are past due for hygiene, how far back should we go to attempt to reactivate patients?
  • 52:25 – Question 5 – Can you suggest the best verbal skills to use to reactivate patients who are past due for hygiene?


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Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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