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What’s the secret to keeping patients loyal and excited to come back? In this episode of The Thriving Dentist Show, Gary Takacs shares simple yet powerful ways to build stronger patient relationships, create memorable first impressions, and turn new patients into lifelong fans of your practice.
You’ll also hear practical tips on how to make the most of Google Reviews and a Q&A packed with insights to help you and your team create a truly patient-focused experience.
Listen now and start 2025 with strategies to make your practice thrive!
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Timestamps
- 00:00:27 – Introduction
- 00:00:40 – Announcements
- 00:01:42 – Marketing Tip by Naren Arulrajah on “Are you Setting the Right Goals to Win with Google Reviews?”
CIA Segment
- 00:07:06 – Why Loyal Patients Matter
- 00:10:08 – Importance of First Impressions in Patient Experience
- 00:10:54 – 7 Components of an Ideal New Patient Experience
- 00:19:05 – Building Connections for Loyalty
- 00:22:10 – Role of Hygiene Visits in Loyalty
Q & A Segment
- 00:26:23 – Q1 – What specific tips do you have for my practice to be more relationship-driven?
Put link to Chris Lucurto personality style - 00:31:12 – Q2 – What is the role of Google Reviews versus Google Search in helping us attract both the right patients who value us and for the services we like to grow?
- 00:36:05 – Q3 – In my clinical training I have been taught that the first appointment should be a comprehensive exam and records. What are your thoughts?
- 00:37:37 – Q4 – How can I help my team members to become more relationship driven?
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Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.