In today’s episode Gary and his co-host, Naren Arulrajah discuss seven important steps involved in making a remarkable new patient experience and Gary will answer some questions from the community.
00:35 > Introduction to this week’s episode
02:45 > The backstory of the patient experience
03:00 > Coaching in action
10:39 > The office tour
18:30 > The patient interview
19:09 > Set of 6 digital photos for patient education
19:47 > Necessary x-rays
20:13 > The Doctors part of the new patient exam
28:13 > The hygiene appointment
28:53 > Financial arrangements & scheduling
30:00 > The seven questions to ask patients
32:50 > Thriving Dentist Q&A session
As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!