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Episode 410

Seven Steps for a Remarkable New Patient Experience

Host: Gary Takacs | Published Date: November 27, 2019 | Listening Time: 00:55:22

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In today’s episode Gary and his co-host, Naren Arulrajah discuss seven important steps involved in making a remarkable new patient experience and Gary will answer some questions from the community.

00:35 > Introduction to this week’s episode
02:45 > The backstory of the patient experience
03:00 > Coaching in action
10:39 > The office tour
18:30 > The patient interview
19:09 > Set of 6 digital photos for patient education
19:47 > Necessary x-rays
20:13 > The Doctors part of the new patient exam
28:13 > The hygiene appointment
28:53 > Financial arrangements & scheduling
30:00 > The seven questions to ask patients
32:50 > Thriving Dentist Q&A session

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Life Smiles: https://www.lifesmilesdentalcare.com/ 
Ekwa Marketing: www.ekwa.com

Resources

Seven Must-Ask Questions From Every New Patient
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Here’s This Week’s Homework: Design your 7 or 8 part patient tour!
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Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
Connect with Gary Takacs on Linkedin
Podcast Assistance by Jodey Smith, Rodecaster Expert