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Does your software support the growth of your practice—or hold it back? In this episode, Gary sits down with Jana Macon, President of Curve Dental, to explore how forward-thinking practices are transitioning to fully integrated, cloud-based platforms, without the usual stress of change. They discuss everything from cybersecurity and emergency preparedness to patient experience, online scheduling, and team onboarding. If you’ve ever felt like your software is holding your team back, this is a must-listen.
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Timestamps
- 00:00:28 – Introduction and welcome to guest Jana Macon
Key Takeaways
- 02:03 – What makes a practice “thriving”?
- 03:03 – Why dentists resist change and how that’s hurting them
- 05:11 – Running outdated software is like using a belt-driven handpiece
- 06:06 – The problem with multiple disconnected software tools
- 07:16 – Curve Dental’s all-in-one, cloud-based platform explained
- 09:12 – The urgent need for cybersecurity in dental practices
- 12:34 – How SaaS communities provide stronger data protection
- 14:05 – The value of seamless systems in daily practice management
- 16:36 – Why your data should never be held hostage
- 18:41 – The real importance of your phone in a dental office
- 19:47 – Online scheduling: keeping control while increasing access
- 21:16 – Why your patients expect convenience—and how to meet it
- 22:36 – Outdated processes (like confirmation calls) are hurting your team
- 24:02 – Sticky notes are not a system
- 25:07 – Why ease of use matters for attracting and retaining staff
- 29:36 – How revenue cycle management starts at the first call
- 31:59 – Friction from disconnected systems—and how integration flattens it
- 32:05 – Tackling resistance to change and reducing downtime fears
- 34:43 – Curve’s customizable onboarding and implementation
- 36:21 – “TikTok-style” training for quick, focused learning
- 37:52 – Uptime, internet reliability, and natural disaster readiness
- 39:49 – Real-world stories: how practices continued despite emergencies
- 41:00 – The importance of verified backup systems
- 41:19 – Elevating patient experience through technology
- 43:45 – What patients judge you on
- 44:26 – Where to learn more about Curve Dental
- 45:04 – Final thoughts and wrap-up
Resources
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.