Episode 580

The Accountability Episode

Host: Gary Takacs | Published Date: February 22, 2023 | Listening Time: 00:46:32

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In this episode, Gary dives into the importance of staff accountability in dental offices.

Accountability among staff in a dental office is important for several reasons:

  1. Ensures quality of care: When all staff members are accountable for their actions, it promotes consistent and high-quality patient care.
  2. Maintains patient trust: When staff are accountable for their actions, patients are more likely to trust that the care they receive is safe and reliable.
  3. Supports teamwork: When staff members are held accountable, it helps to foster a team environment where everyone is working together towards common goals.
  4. Promotes fairness: Holding staff accountable helps to ensure that everyone is doing their part and that there is no favoritism or unequal distribution of responsibilities.
  5. Improves efficiency: When staff are accountable, it helps to reduce errors and increase productivity, which can result in a smoother and more efficient office.
  6. Protects against liability: Maintaining accountability among staff helps to reduce the risk of errors or omissions, which can minimize the risk of liability and legal issues.

Overall, accountability among staff members in a dental office is critical for maintaining high standards of care, promoting trust and teamwork, and reducing risk.

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  • 00:00:23 – Introduction to the episode.
  • 00:01:02 – Announcement about the upcoming Masterclass.

Today’s Financial Tip

  • 00:03:30 – Nate William, CPA, CFP on Don’t Buy Equipment Just To Save Money And Taxes.

Coaching In Action

  • 00:10:55 – Gary shares a story of one of his coaching clients struggling with accountability in their practice.

Gary talks about 5 strategies to create an accountability culture in your practice

Q&A Segment

  • 00:26:44 – Question Number – 1 – I have 2 administrative team members, and currently, one is responsible for the schedule, and the other is responsible for payment. I think your approach may be a better division of duties. Can you comment more about that?
  • 00:30:51 – Question Number – 2 – I have been reluctant to set specific financial goals in my practice because I don’t want to seem too money-centric. Help convince me to change my thinking here.
  • 00:33:56 – Question Number – 3 – It seems like we are so busy we don’t have time for meetings. How can I incorporate these regular check-in meetings in a busy practice?
  • 00:40:05 – Question Number – 4 – I have an overall team bonus system that seems to be working very well. Would you still consider individual bonuses in addition to or to replace the team bonus?


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Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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Podcast Assistance by Jodey Smith, Rodecaster Expert