In this episode, Gary dives into the importance of staff accountability in dental offices.
Accountability among staff in a dental office is important for several reasons:
- Ensures quality of care: When all staff members are accountable for their actions, it promotes consistent and high-quality patient care.
- Maintains patient trust: When staff are accountable for their actions, patients are more likely to trust that the care they receive is safe and reliable.
- Supports teamwork: When staff members are held accountable, it helps to foster a team environment where everyone is working together towards common goals.
- Promotes fairness: Holding staff accountable helps to ensure that everyone is doing their part and that there is no favoritism or unequal distribution of responsibilities.
- Improves efficiency: When staff are accountable, it helps to reduce errors and increase productivity, which can result in a smoother and more efficient office.
- Protects against liability: Maintaining accountability among staff helps to reduce the risk of errors or omissions, which can minimize the risk of liability and legal issues.
Overall, accountability among staff members in a dental office is critical for maintaining high standards of care, promoting trust and teamwork, and reducing risk.
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Timestamps
Today’s Financial Tip
- 00:03:30 – Nate William, CPA, CFP on Don’t Buy Equipment Just To Save Money And Taxes.
Coaching In Action
- 00:10:55 – Gary shares a story of one of his coaching clients struggling with accountability in their practice.
Gary talks about 5 strategies to create an accountability culture in your practice
- 00:12:19 – Strategy Number 1
- 00:15:51 – Strategy Number 2
- 00:22:12 – Strategy Number 3
- 00:23:29 – Strategy Number 4
- 00:24:37 – Strategy Number 5
Q&A Segment
- 00:26:44 – Question Number – 1 – I have 2 administrative team members, and currently, one is responsible for the schedule, and the other is responsible for payment. I think your approach may be a better division of duties. Can you comment more about that?
- 00:30:51 – Question Number – 2 – I have been reluctant to set specific financial goals in my practice because I don’t want to seem too money-centric. Help convince me to change my thinking here.
- 00:33:56 – Question Number – 3 – It seems like we are so busy we don’t have time for meetings. How can I incorporate these regular check-in meetings in a busy practice?
- 00:40:05 – Question Number – 4 – I have an overall team bonus system that seems to be working very well. Would you still consider individual bonuses in addition to or to replace the team bonus?
Resources
Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!