Episode 559

Tips to Increase Your Call Conversions

Host: Gary Takacs | Published Date: September 28, 2022 | Listening Time: 00:46:17

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In this episode, Gary shares tips to increase the call conversion rate.

Call conversion is a metric that you should never ignore to measure. Gary also talks about the importance of measuring your call conversion rate and how it help its ability to improve your ROI

Thousands of people still want to have a phone call to communicate with you instead of filling out a form. It is maybe easier and faster for them. Do you want to miss those out on the potential patients?

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  • 00:00:27 – Introduction to the episode
  • 00:00:51 – Announcement about the upcoming Masterclass

Today’s Clinical Tip

  • 00:03:02  – Eric Block on Stress free local anesthesia

Coaching In Action

  • 00:09:05 – What is number issue amongst dental practices
  • 00:09:28 – What is the call conversion rate?
  • 00:11:25 – What inspired Gary to this episode topic?
  • 00:13:47 – Gary shares the call conversion grading scale.
  • 00:24:30 – Why is it important to track call conversion?

Q&A Segment

  • 00:27:49 – Question 1 – Wow this information could be a breakthrough for me. I am not currently recording my calls and never have. How is the best way to start doing that?
  • 00:33:32 – Question 2 – I think one of the issues affecting our new patient flow is I am booked too far out. What guidelines do you have for me that would lead to increased new patient flow?
  • 00:36:52 – Question 3 – How can I find out what percentage of phone calls are unanswered during my business hours?
  • 00:38:27 – Question 4 – I am sure this varies depending on circumstances. What is an appropriate length of time for a new patient phone call?
  • 00:42:10 – Question 5 – I think I may be understaffed regarding admin team members. Can you give me guidelines on how to determine the number of admin team members I need?


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Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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