Episode 494

What We have Learned in Call Recording and Call Coaching?

Host: Gary Takacs | Published Date: June 30, 2021 | Listening Time: 00:51:29

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Why is the telephone the most important equipment in your dental practice?

Did you know that 99% of new patients come into a dental office by making a phone call, and if the phone call is not handled correctly, you’re going to lose new patients for your dental practice?

In this episode, Gary will discuss the importance of call recording and call coaching if you want to develop your practice to become a thriving dental practice.

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Time Stamps

Today’s Thriving Dentist Clinical Tip

  • 00:03:07 – How to Avoid Enamel Scarring by Dr. Isaak Yelizar.

Coaching In Action

  • 00:07:04 – How did Gary find out the benefits of call recording?
  • 00:09:40 – What is the most important piece of equipment in an office?
  • 00:15:00 – Does everyone record phone calls?
  • 00:16:21 – What is one of the most important key performance indicators?
  • 00:19:14 – What do most doctors feel when they look at their practice?
  • 00:21:29 – Who is your ideal new patient?

Q&A Segment

  • 00:27:55Question 1 – In your client base, what do you see as new patient calls per month and the ideal conversion percentage?
  • 00:32:11Question 2 – I anticipate some push back from my team on call recording? How can I overcome pushback?
  • 00:36:31Question 3 – What are the top 3 mistakes you see when you listen to calls?
  • 00:44:14Question 4 – Gary, I see myself in an example that you gave. I have thought that my marketing isn’t working. But on reflection, I think maybe I have a conversion problem. Where do I start?
  • 00:48:05Question 5 – I know you believe in a systems driven practice. In your mind, how important is call recording and coaching?


Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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Podcast Assistance by Jodey Smith, Rodecaster Expert