Developing an amazing patient experience is an important element of creating a thriving dental practice. The sad reality is that most patient experiences in a dental office are mediocre at best.
Running Time: 69:13 minutes
In this Thriving Dentist Show Gary interviews his friend Travis Frederickson on the concept of using Disney as an example of how to create an amazing patient experience. Travis literally wrote the book on this subject when he wrote: The Patient Experience: 4 Lessons from Disney to Dentistry. In this interview Gary and Travis discuss: How the concept of Disney and Dentistry came together for Travis, the biggest take-away from the link between Disney and Dentistry, the concept of Vision and why this is so important in dentistry, the Disney approach to ‘Service Recovery’ and how to respond when things go wrong and other great tips from the Disney Institute. You will really enjoy Travis’ passion for Disney and Dentistry and the unique perspective that link can provide to your dental practice!
Travis’ email address:
If you are interested in attending a course on Disney & Dentistry at Disneyland in Anaheim, CA in the fall of 2017 please send Gary an email to email@example.com with the Subject Line: Disney
Podcast Assistance by Jodey Smith, Rodecaster Expert Category: Leadership