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Have you ever experienced a medical situation where communication made a world of difference? In this episode, we welcome JoAn Majors, a dental professional and author of the new book, “Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams.” JoAn shares her personal story of a life-altering medical event and how it highlighted the critical role of soft skills in healthcare.
We delve into the book’s key concepts, including the power of open-arms communication and the importance of leadership in patient care. JoAn emphasizes that dentistry is changing, and soft skills are more crucial than ever. Whether you’re a dentist, a team member, or simply interested in exceptional patient care, this episode is packed with valuable insights.
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Timestamps
- 00:02:08 – Introduction of JoAn Majors and discussion about her recently published book, “Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams.”
- 00:04:00 – JoAn Majors shares a personal story that inspired her to finish writing her book.
- 00:09:09 – Discussion on the importance of soft skills and communication in patient care, with a focus on the impact of open-arms communication.
- 00:23:53 – Reflection on the declining empathy and compassionate care in healthcare and the significance of relationship-driven practices.
- 00:31:10 – Reflection on the need for compassionate communication, contrasting with traditional disciplinary approaches.
- 00:34:46 – Introduction of a system called “When the Bell Rings” aimed at prioritizing patient needs over internal issues.
- 00:35:02 – Discussion on the importance of cultivating curiosity in patient interactions for better understanding and communication.
- 00:45:53 – Conclusion
Resources
Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!