Episode 456

Strategies to Successfully Reactivate Past Due Hygiene Patients

Host: Gary Takacs | Published Date: October 7, 2020 | Listening Time: 00:54:35

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In this week’s podcast episode, Gary will be sharing tips and strategies on how to help get patients at your practice to be active and committed as you would like them to be.

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Every practice has inactive patients, and instead of finding methods to get these patients involved in their dental care again, most dentists spend time and money trying to attract new patients to their practice. It costs you less to keep an existing one than it does to attract a new one. 

If you can successfully reconnect inactive patients, you would not have to rely on new patients. 

Gary’s mentor Dr. Omar Reed once told him, “Gary most dentists are file cabinet millionaires.” 

Are you a file cabinet millionaire? Do you want to know how to reconnect patients in your file cabinet to be active once more?

Listen to the episode now to find out

  • The 4-key metric you need to have in place to reconnect your patients successfully 
  • The different types of strategies you can use to reactivate your patients.

I hope you enjoy this episode and share it with everyone you know who will find it helpful.

Time Stamps

  • 00:00:23 – Introduction
  • 00:00:59 – Announcement
  • 00:03:45 – What do most dentists spend time and money on?
  • 00:04:16 – Why is it good to reactivate existing patients in terms of business?
  • 00:05:31 – Why do patients drift away from a practice?
  • 00:05:40 – An example of Re-activation of a patient done at LifeSmiles.
  • 00:06:47 – Advantages of re-activating a patient.
  • 00:08:48 – What did Dr.Omar Reed tell Gary in 1980?
  • 00:10:17 – A title Gary suggests every Dentist should add to their business card.
  • 00:11:38 – What would it be like when you start reactivating patients?
  • 00:12:03 – Metric Number 1.
  • 00:13:19 – Metric Number 2.
  • 00:14:14 – Metric Number 3.
  • 00:15:06 – Metric Number 4.
  • 00:18:05 – Strategies to re-activate your patients
  • 00:18:07 – Strategy Number 1.
  • 00:19:04 – Strategy Number 2.
  • 00:19:33 – Strategy Number 3.
  • 00:23:43 – Strategy Number 4.
  • 00:30:26 – Strategy Number 5.


  • 00:32:08 – Question 1 – Who should make the next hygiene appointment for our patients, the hygienist or a front desk team member?
  • 00:35:20 – Question 2 – I was taught that we should make the next hygiene appointment for 100% of our hygiene patients. Is that thinking still valid?
  • 00:37:56 – Question 3 – What are the best verbal skills to use when encouraging our patients to make their next hygiene appointment?
  • 00:43:29 – Question 4 – Gary, I am a solo Dentist practicing four days per week and I have a hygienist who works four days per week. I have had this same schedule for the last 8 years. Is there a way for me to know when I have enough demand to add more hygiene days in my practice?
  • 00:47:20 – Question 5 – I totally get the value of a Hygiene-Driven practice, but I struggle with managing hygiene exams. I currently have 2 hygienists each day and I have room and the demand to add more hygiene days, but I’m not excited about doing 3 hygiene exams per hour. Any suggestions?


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Best Verbal Skills You Can Use To Encourage Patients To Make Hygiene Appointments


Gary Takacs

Gary Takacs Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe.

As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.

More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!
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