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Welcome to another exciting episode of the Thriving Dentist Podcast! In today’s episode, we delve into a topic that can truly elevate your dental practice’s customer service: “Simple Tips to Train Your Team Members to Answer the Phone Like a Rockstar!” We all know that the first interaction a patient has with your practice is often over the phone, and it sets the tone for their entire experience. Join us as Gary shares invaluable insights and practical strategies to empower your team members to answer phone calls with confidence, professionalism, and the energy of a true rockstar!
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Timestamps
- 00:00:24 – Introduction to the Episode
- 00:00:46 – Upcoming Masterclass: 6 Steps to Successfully Resign from PPO Plans
Today’s Clinical Tip
- 00:02:31 – Dr. Luba Borukhova on How to Test if the Patients are Numb
Coaching in Action
- 00:04:11 – Gary talks about the history of dental insurance
Gary shares tips to answer the phone like a rockstar!
Q&A Segment
- 00:27:19 – Question 01 – I really like your approach of doing regular call review training with my team members. How often do you recommend doing this training?
- 00:30:30 – Question 02 – We are following your advice to drop PPO Plans. What is the best way to answer the question, ‘Do you take my insurance?’ if we are out of network?
- 00:37:04 – Question 03 – I love these tips on improving how my team members are answering these calls. Another issue I would like to solve is how to get more new patient calls. Any suggestions?
- 00:43:16 – Question 04 – I have started doing call review and call training with my team members, and I’m noticing that they are making the same mistakes even after we have discussed a better approach. How should I handle this?
Resources
Gary Takacs
Gary became a successful practice owner by purchasing a fixer-upper practice and developing it into a world-class dental practice. He is passionate about sharing his hard-earned insights and experiences with dental practices across the globe. As a dental practice coach, Gary provides guidance for dental professionals on how to create a healthier practice style that lets them deliver excellent patient care while reducing depending on insurance.
More importantly, Gary’s insights are not just based on theory – as a co-owner of a dental practice, he has first-hand experience in making this transformation from a high-volume and low-fee insurance model to a fee-for-service approach that is more sustainable and promotes a patient-centric and financially healthy dental practice, and he is dedicated to sharing this knowledge with other dental practitioners via the popular Thriving Dentist Show!