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Last week I had the honor of speaking at the American Association of Dental Office Managers (AADOM) Conference. This conference happened to be right in my backyard in Scottsdale, AZ and I shared the podium with my great friend, Fred Joyal. The invitation came about over a year ago when Fred called me and asked […]

If you have been a regular reader of this blog you know that I have deep respect for Dr. Frank Spear. He is an amazing educator and has the unique ability to take a complex subject and distill it into very understandable parts. To do so takes intense skill and understanding of the subject matter. […]

“You can’t live a perfect day without doing something for someone who will never be able to repay you” Coach John Wooden If you have been following this blog, you may also be a regular listener to my audio podcast titled, Thriving Dentist Show. On this audio podcast I often interview people of influence in […]

“I will never understand all the good that a simple smile can accomplish.”               -Mother Teresa At the core level, all of us in the Dental Profession are in the business of making smiles. This may take the form of helping patients improve their oral health, or it can be taken quite literally as in helping […]

My grandmother was right! (Actually, she was right about SO many things.) You only have one opportunity to make a great first impression. In many dental offices, the first interaction that a new patient receives is that they are thrown a clipboard and told to fill out both sides of a new patient intake form. […]

One of the biggest challenges we have in dentistry is to motivate patients to accept treatment recommendations when the condition is asymptomatic. When it hurts, it’s easy. A simple, “Would you like that tooth to stop hurting?” is often the only prompt required when the condition is symptomatic. With the 2012 London Olympic Games fresh […]

Today, your successful marketing plan will include activities that fall under the category of ‘Digital Marketing’. Certainly, if you are reading this blog you are keenly aware of the value of  digital marketing activities such as a strong website, a mobile website, social media, and other marketing action utilizing current technology. It was sobering for […]

I learned a favorite quote from Dr. Omer Reed. While he was not the originator of these words, I like to give Dr. Reed credit for sharing them with me. The quote goes like this: “The patient doesn’t care how much you know until they know how much you care.” Truer words were never spoken! […]

Many of the readers of this blog know that the late Coach John Wooden was a huge influence on my life. He was such a man of integrity and his Pyramid of Success is the best leadership blueprint I have ever seen. While Coach Wooden is recognized for his achievements on the basketball court, his […]

You may have heard that the noted author and business leader Stephen Covey passed away yesterday. His book titled, The Seven Habits of Highly Effective People has had a profound impact on my coaching. I re-read this book at least every six months and always find new insights that are relevant to helping me become […]